The terms might be confusing, but don't worry, we've got you covered!
Payment: Your order has been successfully captured and is waiting to be processed.
This is a related article: How do I know if my order is confirmed?
Baking: We're currently baking & preparing your order. From here, you will be receiving your freshly baked snacks in the next 4-6 working days. Most of our ready to eat snacks are freshly baked hence it is worth the wait! Once your parcel is ready to dispatch out, we will email you again with a tracking code.
Packed: Your order has been packed and is waiting for our courier partner to pick up from our fulfilment centre! At this stage, you'll receive an email with a Tracking Link and Number for your parcel. Please give about 24-48 hours for your tracking to be live. Your order will reach you soon!
Shipping: Your order has been picked up by our courier partner! Stay alert with your phone as the driver might call you for delivery!
Delivered: Woohoo! Your parcel is successfully delivered to you!
Let's have a guess...What is the order status shown in Image 1?
The answer is...The parcel is packed because the last green dot is falls under [Packed] on the line.
What should I do if I yet to receive my parcel BUT order showing [Delivered]?
Read: My order status showing 'Delivered', but I have not receive it.