What should I do if delivery timeline exceeded and I have yet to receive the parcel? February 24, 2022 08:25 Updated Oh no! This shouldn’t happen. But no worries! Please contact our Customer Care Team along with your Order ID so that we can make things better! Related article: Contact Us Related articles How long does it take to process and ship out my order? How much is the shipping fees? Am I able to choose what time my parcel gets delivered? Can I apply for a refund?